A helping hand.
Back to work.
A software question or technical problem? Our team guides you by phone and, when needed, directly on your workstation.
Ready to connect?
Download only the tool recommended by your EDICAD technician.
AnyDesk
Open the application and give the displayed ID to your technician during your conversation.
TeamViewer
Launch the tool and follow your technician’s instructions to connect.
You stay in control. Contact EDICAD before authorising a connection. Share your ID only with the technician and close the tool when the session ends.
From your question to support.
We discuss
Explain your question to our team. Your technician will say whether remote assistance would help.
We connect
Open the recommended tool, give your technician the ID and authorise the connection during your conversation.
We guide you
Follow the explanations on your workstation. End the session and close the application when assistance is complete.
Prepare for the conversation.
- Software name and version
- A precise description of the difficulty
- The error message or a screenshot
- Steps leading to the problem
Before you start.
Which tool should I download?
Your technician will tell you whether to use AnyDesk or TeamViewer. There is no need to download both.
How do I request remote support?
Call 05 65 23 91 79 or email support@edicad.com. Our team will help you prepare the connection.
How do I end the connection?
End the session in the support tool, then close the application. Your technician can help if needed.